Questions and Answers

  1. I forgot to add an item to my order or need to change my order. How do I do this?

Unfortunately, there is no way to add an item(s) or change items once your order is placed. If you contact us immediately after placing your order we may be able to cancel your order so that you can re-place a new order including your additional items. If this cancellation is unable to be made prior to processing you will need to place a new order for your additional item(s).

  1. Do you offer discount codes?

Yes, we do offer standard discount codes some period during a year; however please follow our website for updated information. Not a member? Please sign up now. Also, make sure and sign up for our email list so that you don’t miss out on special offers.

  1. How can I track my shipment?

Once we have shipped out your order you will receive a shipment confirmation email including a tracking number. Click the tracking number to link to the order’s shipment status. However, the tracking link can take a few hours from the point of scanning in the package for it to update online. Then please wait for a bit to have your tracking number available. 

  1. What kinds of payment are accepted?

At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet. 

  1. How will I know that my order is placed successfully?

Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.

  1. What if I make a mistake in my order?

– Please contact us at [email protected] and we will work to correct the problem as soon as possible.

  1. Are Payments Secure?

ABSOLUTELY YES. At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet. 

  1. I’ve not received my order, what should I do?

If you have not received your order, then please contact us at [email protected] and we will work to correct the problem as soon as possible.

  1. Do you ship to my home address or I need go somewhere to pick it up?

We will deliver your order to your home directly. So please put in the correct shipping address where you are convenient to get the parcel.

Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable all over the world such as FedEx . 

  1. How do I return an item?

If you are not  satisfied with your purchase, you may request a return within 30 days after receiving your package.

Please contact us at [email protected] for the return.

Once getting the FREE RETURN LABEL and instructions, please pack your items carefully and send your return package to the nearest shipping office. 

Send your return tracking number or a picture of a return receipt to our customer service team.

We will process the return or exchange as soon as we receive your package.

 

CONTACT US

Address: 3780 N Gloster St, Tupelo, MS 38804
Phone: +1 769-972-0074
Email: [email protected]